Refund & Return
At TrendzVault, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.
1. Return Eligibility
Customers may request a return within 14 days of receiving the product.
To qualify for a return:
- The item must be unused and in original condition.
- The item must be in original packaging.
- Proof of purchase or order confirmation is required.
We reserve the right to reject returns that do not meet these requirements.
2. Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized/customized products
- Intimate or hygiene-related items
- Used or damaged items caused by customer misuse
3. Refund Process
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping costs are generally non-refundable unless the return is due to our error.
4. Exchanges
We may offer exchanges for defective, damaged, or incorrect items based on availability.
Please contact us before returning any product.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
- Order number
- Photos of the item and packaging
- Description of the issue
6. Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our mistake.
We recommend using a trackable shipping service.
7. Contact Us
For return or refund requests, contact:
RRR&B LLC
Email: rrrb766@myyahoo.com